• product-info-2x

    Balsam Hill™ Previous Warranties


    Tree & Foliage Warranty before August 25, 2018

    Light Warranty before August 25, 2018

    Clearance Warranty before August 25, 2018


    Balsam Hill™ Tree & Foliage Warranties before August 25, 2018

    The Balsam Hill™ Tree & Foliage Warranties guarantee the quality of our frame, foliage, hinges and tree stand. Any repair or replacement of defects in those parts are fully covered by the warranty within the specified time frame. Repair or replacement of lights are covered by the BALSAM HILL™ LIGHTS WARRANTY.

    The Balsam Hill™ Ten-Year Tree & Foliage Limited Warranty applies to all non-clearance products labeled as Realistic.

    The Balsam Hill™ Five-Year Tree & Foliage Limited Warranty applies to all non-clearance products labeled as Traditional.

    If you believe your product is in need of warranty service, please contact our CUSTOMER SERVICE to authorize a repair under warranty.


    Balsam Hill™ Light Warranties before August 25, 2018

    The Balsam Hill™ Three-Year Limited Light Warranty applies to all non-clearance trees, wreaths and garlands.

    Most lighting questions and problems can be easily solved by referring to our helpful ASSEMBLY, USE, AND CARE INSTRUCTIONS which is included with your tree and can be accessed online. This convenient guide answers many common lighting questions and has a helpful troubleshooting section.

    Please note that our light warranties exclude burned out bulbs. For your convenience, we have included a pack of complimentary replacement bulbs with your product.

    If you have a problem with your lights that you cannot resolve by following the troubleshooting section of your guide, please contact our CUSTOMER SERVICE.


    Balsam Hill™ 60-Day Warranty on Clearance Items before August 25, 2018

    Balsam Hill™ offers a 60-day warranty on all clearance trees, wreaths and garlands.

    If you have a problem or question you cannot resolve by following the troubleshooting section of your ASSEMBLY, USE, AND CARE INSTRUCTIONS, please contact our CUSTOMER SERVICE.

    If you have a problem with your Clearance item, please notify us within 60 days of receipt and we will be happy to troubleshoot with you and find the best solution to your issue. If warranty service is necessary, Balsam Hill™ will pick up and pay for return shipping and delivery of products authorized under the warranty service in the first 60 days after original purchase. We reserve the right to repair or replace any part(s) of the product serviced under warranty.

     

    We use cookies to make using our website easy and meaningful to you, and to better understand how it is used by our customers. These cookies include targeted advertising and social media cookies, and advanced analytics cookies. If you continue to use our site without changing your settings, well assume that you have agreed to our use of cookies. You can also choose to change your cookie settings anytime you want to. For more information or to manage your cookies preferences go to our cookie preference page.