Cookie Policy

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

To make full use of the online shopping and personalised features on, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for.

Name Description
This cookie allows customers to add items to the cart. This cookie is required in order for the shopping cart to function, and without this cookie customers would not be able to proceed to the checkout page.
Cookie for creating a customer ID and being able to see track shopping specific information such as products on customer's shopping basket.
This cookie stores any site settings for that session. This cookie does not contain any content other than the session settings. For example, if a customer selects to display 24 results per page on Search Results and Category pages, this cookie will store that setting throughout the customer’s browsing experience.
This cookie stores the ProductIDs of the last items viewed by a customer on your store. This cookie is used to control the My Recent History functionality, which can be set to appear at the bottom of all product pages as your customers browse your site. To disable this feature and prevent the cookie from being placed on your customer’s computer, go to Inventory > Products and select All Product Settings from the Settings dropdown. Scroll to find the variables titled Display Product Historyand Enable Recent History Images and disable them.
This cookie lets us know which visitors are new to Balsam Hill to show them the cookie notification when landing in Balsam Hill's website.
This is an ASP session cookie that identifies the customer’s current session with the server. This cookie does not contain any content other than the session ID.
This cookie is a session login token that gets set when a customer logs in to our store. It is necessary s to be able to log in to your store and allows customers to check out as a returning customer. This cookie is only set when the customer logs in, and is not set if the customer is returning to an active session.
Session_Token, Session_Token4Checkout
This cookie is a session token cookie for checkout.
We're constantly working to optimise our website for customers, so that you view what's most relevant to you. These cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best.
Additional cookies created by ShareThis - used by ShareThis to analyse how large their audience is. You can unsubscribe from these cookies at
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These cookies enable functions of Google Analytics. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

If you'd like to learn more about cookies in general and how to manage them, visit

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website.

Please note that we're not responsible for the content of external websites.

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