Frequently Asked Questions
Christmas Tree Buyer's Guide
- What artificial tree size and shape should I get?
- How realistic will an artificial Christmas tree look?
- What Christmas tree lights are best?
- What are my options for easy set-up Christmas trees?
- What else should I consider when buying a Christmas tree?
- Why choose Balsam Hill artificial Christmas trees?
Domestic Delivery
- How does Brexit affect my order?
- What delivery options do I have?
- When will my order be delivered?
- What are my delivery charges?
- Delivery to PO Boxes
- Can I delay my shipment to a certain date?
- My package was damaged or lost during shipment.
- An item is missing from my shipment.
- My product is missing parts.
- I received the wrong product.
Pricing and Billing
- What are my payment choices?
- Why am I being asked to authenticate my purchase?
- When will my credit appear on my account?
- When will my credit card be charged?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- What if I miss the end of a sale?
- What if the price of a product I've purchased is reduced?
- How do I use a coupon?
