Contact Us
Balsam Hill™ is dedicated to providing outstanding customer service

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means:
Send us a message at Please include the following pieces of information so we can provide the quickest and best response:
  • Full name
  • Order number
  • Phone number
  • Message or question
Call us at our toll-free number: 02033 686 726 if you are a customer in the UK, or 021 482 4310 if you are a customer in the Republic of Ireland. Our Customer Delight Specialists can be reached Monday – Friday from 9am to 5pm GMT London time. We look forward to speaking with you. Please note that our Customer Service team will not be available on Christmas Day, Boxing Day and New Year's Day.

Orders By Phone

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 02033 686 726 if you are a customer in the UK, or 021 482 4310 if you are a customer in the Republic of Ireland.

Mailing Address

Balsam International c/o Warehouse One
Q92 Crewe
Weston Road
United Kingdom
The address is for correspondence only. For the address of our Returns Centre, please click here.


If you ordered your Balsam Hill product through Amazon, please contact us in the following ways:

  • Shipping Inquiries, Returns, Exchanges and Cancellations: If you purchased your order through Fulfillment by Amazon, please make your request through the Amazon Portal so the Amazon team will be able to assist you.
  • Warranty Claims and Product Questions: Please CONTACT US.
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