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Celebrate Autumn Event Save up to 30% Ends 26 Oct Shop Sale
Celebrate Autumn Event
Save up to 30% Ends 26 Oct Shop Sale

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Contact Us

Balsam Hill™ is dedicated to providing outstanding customer service.

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.

Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

How can we help you?

Select the type of inquiry below.

Returns & Exchanges
Warranty / Product Support
Order Inquiries & Status
General Information / Other
Catalogue Requests
Corporate / PR / Special Requests

I would like to return my order.
I would like to exchange my order.
What is the status of my return or exchange?
I need support for my tree.
I need support for another foliage product.
I need support for another product.
I would like to check the status of my order.
I would like to update my order.
I would like to cancel my order.
I would like help assembling a product I ordered.
I believe my product is missing a part.
I believe I received the incorrect product.
I believe the item I received is damaged.
I would like information about a specific product.
I would like information about your company.
I have a different type of inquiry.
I would like to request a catalogue.
I would like to unsubscribe from your catalogue.
I have a corporate sales request.
I have a media/public relations request.
Corporate office correspondence.

Back to Main Menu

Call us at our toll-free number: 02033 686 726 if you are a customer in the UK, or 021 482 4310 if you are a customer in the Republic of Ireland. Our Customer Loyalty Specialists can usually be reached Monday – Friday from 9am to 5pm London time. During the week of November 25th, we've extended our hours Monday to Friday 8am to 6pm and 9am to 5pm on Saturday 30th November. For the week of December 2, extended hours continue Monday to Friday 8am to 6pm and 9am to 5pm on Saturday 7th December. We look forward to speaking with you!

Monday – Friday from 7:00 AM to 11:00 AM GMT
Live Chat is available Monday through Friday from 7:00 am to 11:00 am GMT. From a desktop or tablet, select "Live Chat" at the lower right corner. From a mobile device, open the menu from the top left corner and click on "Chat" at the bottom of the menu.

Orders by Phone

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 02033 686 726 if you are a customer in the UK, or 021 482 4310 if you are a customer in the Republic of Ireland. We look forward to speaking with you!

Catalogue Delivery

To subscribe to our catalogue mailing list, please click here.

If you wish to no longer receive our catalogues, please unsubscribe here.

Mailing Address

Balsam Hill®
P150, Road One
Winsford Industrial Estate
Cheshire
CW7 3RA
UNITED KINGDOM

The address is for correspondence only. For the address of our Returns Centre, please click click here.

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