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DOMESTIC DELIVERY INFORMATION


What Delivery Options Do I Have?

Currently, Balsam Hill ® ships to the UK and the Republic of Ireland. We offer FREE delivery via UPS. The transit time will depend on the distance between our warehouse and your delivery destination.

For mainland UK, the transit time is expected to be 2 - 3 working days.

For the Republic of Ireland, the expected transit time is 3 - 4 working days.

For Channel Islands, Northern Ireland and Scottish Islands, the expected transit time is 5 - 7 working days.


When Will My Order Ship?

Orders received Monday-Friday before 12:00pm GMT will be processed and leave our warehouse within 24 hours. Orders received between Friday 12:01 GMT and Sunday will be processed and leave our warehouse the following business day. Total transit time from our warehouse may take from 2-7 days based on your delivery location.


When Can I Expect My Product To Arrive?

Balsam Hill ® wants you to receive your products as soon as possible. Products will arrive 2-7 business days - depending on your location - after you place your order but that is only an estimate.

Get your Balsam Hill ® tree by Christmas Eve. Depending on your location, you should place your order by the dates shown below to receive your tree with free delivery by December 24 (orders must be placed by 11:59 PM GMT).

  • Mainland United Kingdom: order by 20 December
  • Northern Ireland and Rep of Ireland: order by 16 December

What Are My Delivery Charges?

Delivery is free.


Delivery To PO Boxes

We currently are unable to ship to PO boxes. Please supply a physical mailing address when filling out your delivery information.


Can I Delay My Shipment To A Certain Date?

We do not offer a delayed delivery option at this time.


My Package Was Damaged Or Lost During Shipment.

Damaged Package

  • Please notify us within 7 days of receipt of a damaged package with the UPC code on the damaged carton and a complete description of the damage.
  • Balsam Hill ® will have our courier provider pick up the damaged packages for inspection. As long as the damaged item is still in stock, we will send a replacement item.

Lost Package

  • You have not received your package after the date that our courier provider estimated the package to be delivered, please contact us. If there is a tracking number that shows the package in transit, but not moving after a certain date, we will follow up with our courier provider and will provide you with an update within 24 business hours.
  • If your tracking number shows that your package was delivered, but you did not receive it, please contact us. If your order contained more than one box, we will need to get the tracking numbers of the boxes that were received. We will work with our courier provider and get back to you with a solution within 24 business hours.

An Item Is Missing From My Shipment.

Click the My Account link at the top right hand side of our site to track your order status. Please note that the My Account section of the site is only accessible on desktop and tablet devices. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service for assistance.


My Product Is Missing Parts.

Click the My Account link at the top right hand side of our site to track your order status. Please note that the My Account section of the site is only accessible on desktop and tablet devices. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service for assistance.


I Received The Wrong Product.

If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the product.

 

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