Pricing and Billing
What are my payment choices?
During checkout you may choose any of the following payment options:
- Credit/Debit Cards from Visa, Mastercard, Discover and American Express
- PayPal
- Apple Pay (on compatible iOS devices)
- Buy Now, Pay Later with PayPal
How can I purchase with PayPal's Buy Now, Pay Later option?
PayPal Pay in 3 is available at checkout on purchases of £30 – £2,000.
- Checkout with PayPal
- Choose Pay in 3
- Confirm and make the first payment at the time of purchase. The remaining interest-free payments are taken automatically. Learn More
Why am I being asked to authenticate my purchase?
Two-step authentication is an additional security layer that is now required on most credit and debit card transactions.
During checkout, a pop-up screen may appear asking you to authenticate your purchase with your bank or credit card company.
To reset, change, or register your mobile number or email address for receiving the two-step authentication code, you will need to contact your bank or credit card company.
Should you skip or fail to authenticate your purchase, your payment will be declined and your order will not be processed.
If you have any questions, or need further assistance placing an order, please contact us.
When will my credit appear on my account?
If you decide to return an item according to our return policy we will try our best to credit you as quickly as possible. Please note that all returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit. Thank you for your understanding.
When will my credit card be charged?
Your credit card will be charged at the time of purchase.
I have a question on my charges.
Click the My Account link at the top right hand side of our site to review your orders. Please note that the My Account section of the site is only accessible on desktop and tablet devices. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact Customer Service for further assistance.
I need a copy of my receipt/invoice.
Click the My Account link at the top right hand side of our site to print invoices. Please note that the My Account section of the site is only accessible on desktop and tablet devices.
What if I miss the end of a sale?
Unfortunately, we are unable to accommodate customers who have missed a Sale, so please note the Sale end dates posted on our site and be sure to place your order before the end of the day (11:59PM GMT) on the date indicated.
What if the price of a product I've purchased is reduced?
Balsam Hill ® will occasionally make adjustments to the prices of our products. Our Holiday and Clearance policy regarding price adjustments for customers is as follows:
For purchases made between February 1 at 12:00AM GMT and December 20 at 11:59PM GMT: If the price of an item you purchased is reduced within 14 days of your original purchase date or before December 20 at 11:59PM GMT, whichever is sooner, and you contact us either within the 14 days or before Dec 21 - whichever is sooner, we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price. Please include your order number and your name in your email. Credits will be posted within 10 business days to the credit card originally used on your order. Once the transaction has been performed, an email will be sent to the address listed on your order.
For purchases made between December 21 at 12:00AM GMT and January 31 at 11:59PM GMT: If the price of an item you purchased is reduced within 14 days of your original purchase date, please contact Customer Service and we will be happy to credit you for the difference between the price you paid (net of any promotions or coupons) and the current price. Please include your order number and your name in your email. Credits will be posted within 10 business days to the credit card originally used on your order. Once the transaction has been performed, an email will be sent to the address listed on your order.
How do I use a coupon?
After adding items to your cart, click the View Cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. Please note you may only use one coupon per order and that current coupons may not be applied to past orders. If you would like to place an order using a coupon and also have a branch sample credit please contact Customer Service for assistance.