Kensington Flatback Christmas Tree
Kensington Flatback Christmas Tree
WHAT'S IN THE BOX
Tree stand, storage bag & protective gloves.
£11.99 delivery fee on all orders to the UK & Ireland. No customs fees.
Why You'll Love It
The Kensington Flatback gives you the look of a full tree from the front, with dense layered foliage and sturdy branches for your favourite decorations. Its flatback design allows it to sit close to a wall, making it a practical choice for hallways, flats, and rooms with limited floor space.
We take great pride in our products and craftsmanship. Please inspect your product upon delivery and notify us if there are any damages or defects. Our team is ready to provide a quick resolution per the warranties below.
Warranty
Artificial Christmas Trees
Non-clearance trees are covered by a 3-year limited warranty. Clearance trees have a 60-day limited warranty. The warranty for all trees covers:
- Quality of tree frame, foliage, hinges, and stand
- Repair or replacement of factory-installed lights (excluding burned-out bulbs)
Any repair or replacement of defects in those parts are covered by the warranty within the specified time frame.
Wreaths, Greenery & Décor
Products other than trees are covered by our 30-day premium guarantee. Please inspect your product upon delivery and notify us within 30 days if there is any damage or defects. Our team is ready to provide a quick resolution.
Support
Balsam Hill is dedicated to exceptional customer service. Please call us at 0808 501 3434 if you are a customer in the UK, 021 482 4310 if you are a customer in the Republic of Ireland, or try a different method from our Contact Us page. More information is available on the Balsam Hill Product Warranties page.
Expert Tips
Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online Assembly, Use, & Care Instructions Guide shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.
Shape the tree section by section, starting at the bottom. So, if your tree comes in 3 sections, shape the lowest section before putting the second section on top. You might also consider tying up the higher levels of branches in the sections to keep them out of your way. You can use the ribbon that came on your tree. Learn more
Tip: Save that ribbon for wrapping up your tree after the season
Working branch by branch, separate individual branch tips and pull them away from the center of the tree.
Separate and spread outward-facing branch tips. Your branches should resemble a peacock’s fanned tail.
Gently bend the branch tips upward to create the lush fullness of a real tree. Repeat separating and shaping to fill in gaps.
The less you compress your tree at the end of the season, the less work you will have when setting up next year.
<p>Remove all ornaments and unplug the tree. Be sure light wires are not tangled or twisted.</p>
<p>Dismantle the sections of the tree from the top down.</p>
<p>If you kept the ribbon that was wrapped around your tree when you got it, use it to tie up the branches once you fold them back up. Place sections in provided storage bags. Store in a cool, dry location.</p>