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Shipping Information
When can I expect my product to arrive?
 

Balsam Hill wants you to receive your products as soon as possible. Products will arrive 5-7 business days after you place your order but that is only an estimate.

Get your Balsam Hill tree by Christmas Eve. Depending on your location, you should place your order by the dates shown below to receive your tree with free delivery by December 24 (orders must be placed by 11 PM GMT).
  • United Kingdom: order by 19 December
  • Rep of Ireland: order by 16 December
When will my order ship?
 

Orders placed by 11pm GMT will ship within 2 or 3 working days. Please note that our total delivery time includes time for order processing at our warehouses and for shipping via DHL or other similar delivery service.


What shipping options do I have?
 

Currently, Balsam Hill ships to the UK and the Republic of Ireland. We offer two, FREE methods of shipping via DHL:

  • DHL Domestic Express: Free shipping to mainland UK. Based on the distance between our warehouse and your shipping destination, your product will be in transit from 5 - 7 working days.
  • DHL Economy Select: Free shipping to Northern Ireland and the Republic of Ireland. Based on the distance between our warehouse and your shipping destination, your product will be in transit from 7 - 9 working days.

Shipping to PO boxes
  We currently are unable to ship to PO boxes. Please supply a physical mailing address when filling out your shipping information.

Can I delay my shipment to a certain date?
  We do not offer a delayed shipping option at this time.

My package was damaged or lost during shipment.
  Damaged Package

  • Please notify us within 7 days of receipt of a damaged package with the UPC code on the damaged carton and a complete description of the damage.

  • Balsam Hill will have DHL pick up the damaged packages for inspection.  As long as the damaged item is still in stock, we will send a replacement item.  


Lost Package

  • You have not received your package after the date that DHL estimated the package to be delivered, please contact us. If there is a tracking number that shows the package in transit, but not moving after a certain date, we will follow up with DHL and will provide you with an update within 24 business hours.

  • If your tracking number shows that your package was delivered, but you did not receive it, please contact us. If your order contained more than one box, we will need to get the tracking numbers of the boxes that were received.  We will work with DHL and get back to you with a solution within 24 business hours.

What are my shipping charges?
  Shipping is free.

My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

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