The Balsam Hill ® Three-Year Limited Light Warranty applies to all non-clearance trees and foliage.
Most lighting questions and problems can be easily solved by referring to our helpful Assembly, Use, and Care Instructions which is included with your tree and can be accessed online. This convenient guide answers many common lighting questions and has a helpful troubleshooting section.
Please note that our light warranties exclude burned out bulbs. For your convenience, we have included a pack of complimentary replacement bulbs with your product.
If you have a problem with your lights that you cannot resolve by following the troubleshooting section of your guide, please contact our customer service department at firstname.lastname@example.org or by calling us at 01234 227155.
Balsam Hill requests that you be prepared to troubleshoot the problem with our customer service team as well as submit pictures and/or video to the warranty department to illustrate the issue requiring warranty review. If it is determined that your item needs to be serviced under warranty, in the first eighteen months after your purchase, Balsam Hill ® will pick up and pay for return shipping and delivery of products authorized under the warranty service. After the first eighteen months, you may return the product to us at your expense, and we will service and return the product to you at our expense. Balsam Hill reserves the right to repair or replace any part(s) of the product serviced under warranty.
Please note that we will do everything possible to service your product under warranty as soon as possible, however our items are handmade and the time needed to repair or manufacturer a replacement may vary during the year. In the unlikely event we need to replace your entire tree, it will be replaced with a product of your choice of equal or lesser value paid.
If you would like to return your tree, instead of servicing it under warranty, your order will be treated as a return and you will be subject to our return policy. Please see our return policy for more details.
All repair service must be pre-authorized by our customer service department. Balsam Hill will not repair or replace products without a receipt or without pre-authorization. This warranty is non-transferable and applies to the original purchaser of the product. This warranty is only valid for items shipped and used within the UK and the Republic of Ireland. All warranty service must be authorized by contacting customer service.