At Balsam Hill ® we take great pride in the craftsmanship of each of our products and stand behind the quality of each of our products with our Balsam Hill ® warranties. While we strive to provide the best quality products available, occasionally a product will arrive with a lighting or foliage issue. Upon receipt, please inspect your purchase and notify us of any damage by contacting Customer Service at email@example.com or by calling us at 01234 227155 (international dialing code: 0044 1234 227155). Our team is happy to evaluate the issue and provide assistance in resolving it as quickly as possible.
We are pleased to offer an extended warranty on our artificial Christmas trees, wreaths and garlands. If you have any questions or problems with your tree or foliage please first refer to our Assembly, Use, and Care Instructions which is included with your product and can be accessed online. This convenient guide answers many common questions regarding tree set up and lighting. Often lighting and foliage problems can be resolved by following the simple troubleshooting steps found in this guide. If you have a problem or question you cannot resolve by following the troubleshooting section of your guide, please contact our Customer Service team. We will be happy to troubleshoot with you and find the best solution to your issue.
Warranty Review and Pre-Authorization
Balsam Hill requests that you be prepared to troubleshoot the problem with our customer service team as well as submit pictures and/or video to the warranty department to illustrate the issue requiring warranty review. Photos should be well-focused and clearly illustrate the issue/defect. Balsam Hill reserves the right to repair or replace any part(s) serviced under warranty.
All repair service must be pre-authorized by our customer service department. Balsam Hill cannot repair or replace products without pre-authorization.
Our goal is to service your product under warranty as soon as possible, however our items are handmade and the time needed to repair or manufacture a replacement may vary during the year. In the unlikely event we need to replace your entire product or the parts required for repair are no longer available, it will be replaced with a product of your choice of equal or lesser value paid.
Exclusions from Warranty
Our foliage and light warranties exclude burned out bulbs and normal wear and tear. Our warranties are non-transferable and applies to the original purchaser of the product. Our warranties become void if the item is damaged due to misuse or neglect, is intentionally altered, or is shipped and used outside the UK and the Republic of Ireland. . Please check the product page for product specific warranty details.
If you choose to return your tree rather than participate in our warranty, it will be treated as a standard return. Please review our Return Policy for additional details.