02033 686 726 help my account  

Find quick answers to your questions below...
Buyer's Guide
Christmas Tree Buying Guide
Assembly Guide
How do I find my product?
How do I navigate the site?
Balsam Hill ® Product Information
What are Candlelight ™ LED lights?
What is True Needle™ technology?
Balsam Hill ® Product Warranties
Balsam Hill ® General Information on Product Warranties
Balsam Hill ® Tree & Foliage Warranties
Balsam Hill ® Light Warranty
Balsam Hill ® 60-day Warranty on Clearance Items
Balsam Hill ® Return Policies
What is your return policy?
Order Status
I made a mistake, can I cancel my order?
Has my order shipped?
How do I track my order?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping Information
When can I expect my product to arrive?
When will my order ship?
What shipping options do I have?
Shipping to PO boxes
Can I delay my shipment to a certain date?
My package was damaged or lost during shipment.
What are my shipping charges?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
I received the wrong product.
Pricing and Billing
What if I miss the end of a Sale?
What if the price of a product I've purchased is reduced?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
How do I use a coupon?
When will my credit appear on my account?
When will my credit card be charged?
Privacy & Security
Privacy Policy
Security
Additional Support
How do I contact you?


Shop with confidence
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams