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Balsam Hill™ is dedicated to providing outstanding customer service

Customer Service

Balsam Hill® is dedicated to providing exceptional customer service. Please contact us by email at customerservice@balsamhill.co.uk or by calling us at 01234 227155 (international dialing code: 0044 1234 227155). Our customer care center is currently open from 8:00am to 6:00pm GMT London, Monday through Friday. We look forward to speaking with you!

Due to holidays, customer service will be closed: 25 Dec - 26 Dec, and 1 Jan , 2014. The hours will also vary due to the holidays on the following days:

  • 24 Dec - Customer service will close at 12:30 pm GMT London
  • 27 Dec - Customer service will be open 8:00 am to 6:00 pm GMT London
  • 30 Dec - Customer service will be open 8:00 am to 6:00 pm GMT London
  • 31 Dec - Customer service will be open 8 am - 4 pm GMT London

You may also send us a fax at 01234 351208 (international fax number: 0044 1234 351208).

Orders by Phone

If you would like to place an order by phone, or talk with an agent from our sales department about which Balsam Hill® tree is right for you, please call us at 01234 227155 (international callers, please dial: 0044 1234 227155) . We look forward to speaking with you!

Customer Feedback

Do you have a comment, suggestion, or praise to share? We would love to hear from you. Please let us know how we are doing by emailing our customer service team at customerservice@balsamhill.co.uk.

Mailing Addresses

Balsam Hill®
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
United States

Balsam Hill®
c/o BTB Mailflight Ltd
Unit 2B
Viking Industrial Estate
Hudson Road

For the address of our Returns Center, click here.

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