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Balsam HillŪ is dedicated to providing outstanding customer service

Customer Service

Balsam HillŪ is dedicated to providing exceptional customer service. Please contact us by email at customerservice@balsamhill.co.uk or by calling us at 02033 686 726 (international dialing code: 0044 2033 686 726). Our customer care center is currently open from 8:00am to 6:00pm GMT London, Monday through Friday. We look forward to speaking with you!

Due to holidays, customer service will be closed: 25 Dec - 26 Dec, and 1 Jan. The hours will also vary due to the holidays on the following days:

  • 24 Dec - Customer service will close at 12:30 pm GMT London
  • 27 Dec - Customer service will be open 8:00 am to 6:00 pm GMT London
  • 30 Dec - Customer service will be open 8:00 am to 6:00 pm GMT London
  • 31 Dec - Customer service will be open 8 am - 4 pm GMT London

You may also send us a fax at 02033 686 726.

Orders by Phone

If you would like to place an order by phone, or talk with an agent from our sales department about which Balsam HillŪ tree is right for you, please call us at 02033 686 726 (international callers, please dial: 0044 2033 686 726) . We look forward to speaking with you!

Customer Feedback

Do you have a comment, suggestion, or praise to share? We would love to hear from you. Please let us know how we are doing by emailing our customer service team at customerservice@balsamhill.co.uk.

Mailing Addresses

Balsam HillŪ
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
United States

OR
Balsam HillŪ
c/o BTB SEKO Logistics Ltd
Harding Road
Brinklow
Milton Keynes
Bucks MK10 0DG
UNITED KINGDOM

For the address of our Returns Center, click here.

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